How Well Do You Know Your Customer?

National Get to Know Your Customer Week!

This Thursday 19th October marks ‘National Get to Know Your Customer Day’ so we want to take this week to find out exactly what it is you need & want from us!

Remember when you could walk into your locally owned & operated business on the high street and the owners knew you by name & knew your shopping habits! Unfortunately, with the way the world is today with the increase in technology, some businesses have lost that personalised touch & we have really noticed this within the recruiting world also! Part of our mission is to build long term relationships with our studios & talent, get to know you & grow with you to ensure we fully understand your needs and goals.  

So, after doing our own research and ensuring we are doing everything we can to ensure you’re getting exactly what you need from us, here are some strategies you might find helpful to get to know your clients better and provide tailored solutions: 

1. Effective Communication: The foundation of any successful relationship is effective communication. Regularly engage with your clients through various channels – email, phone calls, or even face-to-face meetings if possible. Listen actively to their concerns, questions, and objectives.
2. Conduct Surveys and Feedback Sessions: Create surveys or feedback forms to gather valuable insights from your clients. Ask open-ended questions that encourage them to share their thoughts and preferences. Analyse the data to identify trends and patterns.
3. Social Media Monitoring: Keep an eye on your clients’ social media activity. This can provide valuable information about their interests, engagement with gaming communities, and the trends that matter to them.
4. Attend Industry Events: Gaming conferences, trade shows, and meetups are excellent opportunities to connect with your clients on a personal level. These events offer insights into their networking preferences and current industry interests.
5. Stay Informed About Industry Trends: Continuously educate yourself about the latest developments in the gaming industry. This knowledge not only positions you as an industry expert but also helps you align your services with the evolving needs of your clients.
6. Build Long-term Relationships: Building trust takes time. Invest in long-term relationships with your clients by providing consistent value, being reliable, and demonstrating a genuine interest in their success.
7. Customized Solutions: Armed with the insights gained from your efforts, tailor your recruitment services to match the unique needs and goals of each client. Offer personalized solutions that address their specific challenges.
8. Seek Feedback: After providing services, seek feedback on your performance. Use this input to continuously improve and adjust your approach based on the evolving needs and goals of your clients.

In the gaming recruitment industry, understanding your clients is the key to success. By implementing these strategies and showing a sincere commitment to meeting their needs and goals, you can not only build strong and lasting client relationships but also position yourself as a trusted partner in their success.